Privacy Statement

This privacy statement describes how Cove Rendex (“we”, “us” or “our”) gathers, uses, retains, and safeguards personal data when you browse our website, register an account, or use our trading and support features. It works alongside the Terms of Use and covers both visitors and registered users.

Personal data we receive

We may obtain identity details (given name and family name), contact information (email address and telephone number), country of residence, IP address, technical activity records, account settings, and details submitted through forms, support requests, or payment checks. Certain data is needed to create an account and handle deposits or withdrawals, while other data supports account protection and service improvements.

Purposes for using your data

• To set up, confirm, and administer your account
• To make the platform, charts, and support services available
• To fulfil legal requirements and help prevent fraud and support compliance
• To strengthen service stability, identify misuse, and protect active sessions
• To deliver account-related service notices, including deposit updates and maintenance information

Protecting personal information

We use technical and organisational safeguards suited to the relevant risks, such as SSL encryption during transmission, permission controls, records of sensitive sign-ins, and, where offered, two-factor authentication. Security cannot be guaranteed absolutely; please notify [email protected] without delay if you suspect unauthorised access.

Your data choices and rights

Subject to your jurisdiction, you may be entitled to access, amend, limit, or erase certain personal data, or object to particular processing. Email us at [email protected] using the subject “Data rights” and include the email linked to your account. We may ask for proportionate identity verification.

Storage duration and service providers

We keep personal information only for the period needed to operate the service, comply with applicable legal duties, or handle disputes. Providers supporting hosting, payments, and transactional email may process data for us under contractual directions and suitable security requirements.

Cookies and technical records

Cookies and comparable technologies may be used for session management, security functions, and combined usage statistics. Browser settings can block some cookies, although doing so may affect features including sign-in and saved preferences.

How to contact us about privacy

Do you have a question about this statement or your data rights? Contact [email protected]. We will seek to respond clearly within a reasonable period, subject to any required verification.