Get in touch

Our support team is available for onboarding guidance and technical assistance.

When contacting us, have your account email, request category (such as registration, payment, or technical support), and any relevant screenshots ready. Clear details help us investigate more efficiently.

Queries involving active transactions or withdrawals awaiting completion are handled as a priority whenever feasible. For your protection, unsolicited messages from us will never request your complete password or 2FA codes.

Not registered yet? Set up your access in a few minutes from the registration page, then return here if you need assistance. You can also review the FAQ for information on charges, security, and available markets.

Contact by email

For general assistance, verification matters, deposits, or withdrawals, contact the email address below. Use a specific subject, for example “Withdrawal awaiting review”, “2FA sign-in”, or “Charges”.

[email protected]

Typical reply time

An initial reply is typically sent within a few hours. Payment reviews or periods of heavier demand can require additional time, and we will notify you when there is a meaningful status update.

Want to begin?

Registration takes only a few minutes and does not require a phone call. Once your account is open, support can assist with the interface and introductory risk controls.

Open your account

Frequently requested help

Activating your account and confirming your email
Deposits, available payment options, and shown charges
Withdrawals, including processing times, status updates, and verification files
Account protection, 2FA, sessions, and device permissions
Working with charts, signals, and automated tools

Support availability

Support coverage is available around the clock through the channels listed here. During quieter periods, non-urgent enquiries are generally answered within one working day.

Browse the complete FAQ

Important: trading can result in the loss of capital. Cove Rendex support can explain platform functionality, but cannot offer individual investment recommendations.